Frequently Asked Questions

a) Go to "Transportation Information" and login to this secure site with your student’s unique identification number and PIN. If you have trouble, go to our "Home" page to view the instructions.

b) If you are new to the area, or do not have your personal login information you can call STSBHN at 519-751-7532 for assistance.

  • ex #1:City of Brantford and Brant County - Sally O'Brien
  • ex #2: Norfolk County - Brenda Gloweski
  • ex #3: Haldimand County & North Brant County - Rosemary Stearns
  • ex #5: Manager of Transportation - Philip Kuckyt

STSBHN is governed by the eligibility policies of your Board. These policies provide transportation eligibility distances and distances to bus stops. It is the responsibility of the parent/guardian to get the student to and from the stop, both in the morning and the afternoon. Concerns regarding a bus stop can be registered with STSBHN using the Request for Stop Location Review form (TF030), but it is indeed a parental responsibility to get children to and from the assigned stops.


No, kindergarten students are governed by the same eligibility policy as all other students. Within urban centres, group stops are normally placed at road intersections.


The STSBHN office is open year round. The summer months are ideal planning months as regular schools are closed. We encourage parents to contact us during the summer months rather than the very busy, first few weeks of school.


No, your children's transportation is governed by the same policies as other families who do not have infants at home. It is the responsibility of the parent/guardian to get students to and from the stop, both in the morning and the afternoon.


This depends on where you both live and the schedule of the living arrangements. You may be eligible for dual transportation under the policy for Joint Custody Transportation. Each request is unique and will be evaluated individually.


Combined elementary and secondary bussing is in place in many areas within our jurisdiction. These arrangements work well and bus behaviour is monitored cooperatively by the bus driver and school administration. If there are any issues associated with discipline, language or seating assignments, they will be addressed by the Principals of the schools affected.


Very few injuries happen in school buses. Instead of requiring seat belts, school buses are designed and constructed differently from passenger cars. School Buses protect passengers through "compartmentalization", a design that includes: Seats with high backs.

  • Seats filled with energy-absorbing material.
  • Seats placed closed together to form compartments.
  • Strong seat anchorages.

Studies have shown that adding seat belts to the current seating configuration of a school bus can increase the chance of head and neck injuries. For a seat belt to be effective, it must be worn correctly, snug and on the upper thighs. Because school vehicles carry passengers from the very young to high school students, if seat belts were used, they would need to be readjusted and their use monitored. A seat belt not worn correctly may cause serious injuries.

At times, students who are not eligible to receive transportation service many be given permission to ride on a school purpose vehicle as a Courtesy Rider. To apply for to be a Courtesy Rider, please complete TF006, found in the forms section, and return the completed form to the administration of the school that your child is currently registered. Assigning of seats will take place in accordance with the policy 017 - Courtesy Transportation.

Open a PDF for your School Zone information.